Return Policy
1 Measures required for customer return and exchange and refund
Customers need to communicate with our customer service staff in advance to meet our refund and return conditions before they can make a refund or return.And exchange
Customer service：Gobanney ZHANG
Contact number：+8613505518955
Email：support@gobanneybag.com
Return address：F, Building 6, Shengang Industrial Park, High-tech Zone, Hefei City, Anhui Province, China
2 applicable circumstances for returns and refunds .exchange
We have a 30-day return or exchange policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
What information needs to be provided before the return or exchange?
The customer needs to provide the order number of the returned shipment, product photos, and the reason for the return
To start a return or exchange, you can contact us at support@gobanneybag.com. If your return is accepted, we'll send you a return or exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.
You can always contact us for any return or exchange question at support@gobanneybag.com
Regarding the delay of goods, we will make the following treatment
1 If the customer wants to return the product for a refund, we accept the returned product for a refund, but the customer is responsible for the shipping costs.
2 We will provide discount subsidies and coupon subsidies
3 All refunds or compensations will be paid through paypal or credit card accounts, and the payment time is 1-3 working days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
1 We do not accept returns for artificially damaged products.
2 There is no problem with the quality of the products. We do not accept refunds for products that customers do not want.
About return freight
Due to the abnormal or damage caused by the express delivery and our wrong delivery, we will add a fixed shipping fee or issue a discount code when refunding to make up for our fault. We will not bear the shipping fee for other eligible refunds.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
3. The time limit for which we can accept returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
4 Four about the time limit for the refund to the account after the customer returns the goods
After we receive the goods returned by the customer, we will refund the customer's payment within 1-3 working days.